Privacy Policy

1. Information We Collect

We collect information to provide better services to our users. The types of information we collect include:

• Personal Information: Name, email address, phone number, and payment information
• Profile Information: Profile photos, bio, specialties, and certifications (for coaches)
• Usage Data: Information about how you use our platform, including search queries and booking history
• Location Data: Approximate location to help you find nearby coaches

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To process bookings and payments
• To communicate with you about your account and bookings
• To send you marketing communications (with your consent)
• To detect, prevent, and address technical issues and fraud
• To comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• With Coaches: When you book a session, we share your contact information with the coach
• With Service Providers: We work with third-party companies for payment processing, email services, and analytics
• For Legal Reasons: When required by law or to protect our rights and safety
• With Your Consent: We may share information with your explicit permission

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure server hosting, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account at any time, and we will delete your data within 30 days, except where we are required to retain it for legal purposes.

6. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us remember your preferences, understand how you use our services, and improve functionality. You can control cookie settings through your browser, but disabling cookies may limit certain features.

8. Children's Privacy

FitCoach is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at: privacy@fitcoach.com